VM Consolidation

Consolidated VM systems for better resource management and ease of operation.

24/7 365 Uptime

Ensured 24/7 365 access to PBX, and Interface PCs for Hotel operations and mission critical systems.

IT Support

Provide day to day IT support for Windows and ChromeOS systems at main office and hotels around the USA.

IT Inventory

Improve hardware inventory tracking system by adding important metrics to keep track of assets.

Knowledge base Optimization

Optimize and organized Knowledge base article system reducing duplicates and legacy systems and improved readability.

Delegated ticketing queue

Delegated daily ticket queue to balance load.

New PMS Deployment

Deployment of new Property Management System to5 of the 10Hotels owned by Staypineapple.

Create Personal and Private Meta Search page

Privacy is always on my mind, and I use plugins in my browsers to limit my exposure to sites wanting to sell my data. br> Also in that vein I want to get a wide range of resources when I search for something. I don't just want what one search...

Setup RT ticketing system

I setup a CentOS computer to host Request Tracker to help keep track of my tasks, and to convey to the my supervisor my tasks, and what was done to each computer to provide a history for each workstation, server, or piece of equipment. This also created a KnowledgeBase of...

Develop WordPress site for Internal documentation

Created a WordPress installation to create an internal KnowledgeBase site to document commonly worked on projects.  At SDI there were a lot of legacy computers that required special attention, and because of the uniqueness of the equipment attention had to be focused on bringing the computers back online to do...

Honda CRF230L

Vehicles

My goal with this dual sport motor bike is to get a little more closer to nature, try the path least traveled, or at least not traveled by large vehicle. I purchased a used Honda CRF230L dual sport motor bike, one to learn how to ride, and two to be...

General IT Administrator responsibilities

Planned, specified, and executed upgrades for desktop and server hardware Provided technical support for use and configuration of mobile devices Maintained and upgraded POS system Oversaw 60 workstation student computer labs and 200 customer computers across college Established hardware specifications for faculty and staff based on needs Hardware and software...

Moved physical to virtual infrastructure

Migrated an entire IT Infrastructure including file server, print server, nutritional management suite, web and data base servers from physical servers to virtual servers supporting 500+ users

2017 Jeep Grand Cherokee

Vehicles

My goal for this project is enjoy the versatility and capabilities of my personal vehicle, and to ultimately make it my own. I have never been a person that wanted another vehicle that looks like everything else on the road. That being said, I don't think I could have chosen...

Helpdesk Customer Support

Supported customer workstations, provided ongoing training, supported help desk support requests, delegated follow-up action items, focused on troubleshooting solutions  Provided HelpDesk support for all of Rice community Updated Wiki page for new hardware and systems Managed Student HelpDesk that provided hands-on laptop repairs for students

Deploy OnBase to customers

Deployed scanners with KOFAX and Paperstream technologies  Setup browsers to work with installation of OnBase MacOS Windows

Create OnBase solutions

Executed design solutions for customer specification workflows and storage needs, provide a test environment  Created sample workflow or container for Stakeholder approval, worked closely with each department Investigated any and all contingencies

OnBase digital workflow creation

Migrated paper to digital workflows for various departments to save time and improve productivity levels utilizing OnBase workflow and document storage  Worked directly with Stakeholders to scope, design, and desired results for OnBase implementation Solutions simple as document archival Solutions included workflow where multiple parties submitted documents and request approval...

OnBase Documentation

Documented on Confluence procedures and usage documentation for OnBase solutions developed  Created instructions for each OnBase solution I created Documented Upgrade procedures for Database and OnBase core functionality

Build new Home Lab Server

Home Servers

The goal of this project is to have a centralized file server, with VM capabilities to help manage my home network. My old Home Server had run it's course, it still served up files and printers like I had setup, but the old CPU could not run virtual machines, nor...

Use PHP in WordPress Environment

Use PHP to build a Maintenance Management System into WordPress which allowed lab technicians to report outages to building maintenance, or I.T. depending on the request.

Server System Infrastructure Management

Utilize change management skills for the Intranet site, VPN, and Computerized Maintenance Management System. Monitor and adjust backup routines to provide maximum data redundancy.

Maintain business continuity

Maintain operating systems, business applications, security tools, Web Servers, email, PCs, local and wide area networking, hardware and software and mid-range server hardware, designed WSUS server, monitor and maintain DNS

Desktop computer management

Install, upgrade and monitor software and hardware capabilities and performance, setup desktops for use

Server Structure High Availability

Maintain and structure a server environment to satisfy production requirements and provide high availability

Purchase upgrades and replacement equipment

Provide standard of equipment based on requirements and needs

Selected key card access system

When we moved office space I researched and selected Brivo for access control Contracted local security company to install and setup Brivo and card readers for each door Setup camera system to monitor and record all entrances to office

Negotiate better pricing for ISP Services

When contract with ISP/VoIP came due I worked with the vendor to secure a better price and plan that fit our studio's needs

Desktop Helpdesk Support

Provide day to day IT support for Windows and MacOS devices for Seattle studio Ensured that all desktops were running at peak effeciency. Documented and instructed users to apply missed updates and patches Maintained license database for assigned licenses Either repaired failed equipment, or worked with vendor to replace failed...

Updated Server OS and ensured availability

Made sure that all servers were running the latest version of OS, and software installed, secured and working properly. Maintained file shares through Windows sharing, and DFS. Upgraded OS before EOL occurred. On-call 24/7 in case HVAC system failed

Maintain VMWare environment

Ensured VMWare was up to date. Created Virtual servers as requested by Global IT, or department requirements Replaced failed hardware and made sure all server hardware was functioning properly

Office move

Wargaming Bellevue moved office location twice during my tenure. The first time we moved in the same building to another floor.  This required me plan the shutdown of all server equipment, make sure anyone who needed to work over the weekend had copies of documents they felt necessary, and gracefully...

Designed Inventory Management Spreadsheet

Created inventory spreadsheet and influenced layout of USA wide template of inventory When I first started at Wargaming, there was no inventory of hardware for the Bellevue office.  In the interest of time, I used Excel, to map out items important to me and the Finance Department to track an...

Texas Flag Command Prompt

I discovered this long time ago back in the DOS 3.22 era. Using ANSI.SYS I could program the DOS Prompt to show not only the drive letter and path, but have the Texas Flag in front of it, like this: PROMPT $e[1;44m*$e[41m▀▀$e[0;1m $P$G This line of code can still be...