Experience

IT Operations & Systems Administration with 25+ years of experience supporting hybrid enterprise environments across Windows Server, Linux, Microsoft 365, Entra ID / Active Directory, virtualization, cloud-connected services, endpoints, backups, documentation, and high-availability operations. Proven record maintaining reliable infrastructure, resolving escalated system and user issues, supporting distributed environments, coordinating maintenance windows and technical changes, and improving operational consistency through PowerShell automation, root-cause troubleshooting, knowledge base ownership, and practical modernization. Experienced partnering with IT leadership and business users to implement stable, supportable systems that reduce operational risk.

U.S. Citizen | Eligible to pass background check

Staypineapple Hospitality, Bellevue, WA

I.T. Systems Administrator | 11/2023-Present

Support IT operations for a 24/7 hospitality environment across 10 hotels and corporate headquarters, including identity platforms, endpoints, cloud services, servers, virtualization, documentation, and distributed user support.

  • Supervise Tier I and Tier II Help Desk agents and ticket queue, providing escalation guidance, prioritization, remote support, and operational direction.
  • Serve as senior escalation point for infrastructure, endpoint, identity, networking, and system-level issues across a distributed hotel and corporate environment, minimizing downtime and maintaining service continuity.
  • Provide after-hours/on-call support for a 24/7 hospitality environment across 10 hotels and corporate HQ; helped reduce recurring escalation volume through identity modernization, documentation improvements, PowerShell automation, and infrastructure stabilization.
  • Planned and helped define transition from on-prem Active Directory to Microsoft Entra ID, establishing a modern identity environment aligned to business requirements.
  • Manage hybrid identity and access for 250+ enterprise users across Microsoft Entra ID and Google Workspace, including Entra configuration with Google Workspace as the primary identity provider and source of truth.
  • Automated user provisioning and recurring administrative tasks with PowerShell, reducing manual workload by 30%.
  • Led migration to a centralized knowledge base, improving documentation quality, support consistency, and cross-team knowledge sharing.
  • Led system changes and VM consolidation with a focus on stability, documentation, and reduced operational risk; reduced hardware requirements by 25% while maintaining 99.99% uptime.

Wargaming.net, Bellevue, WA

I.T. Systems Administrator | 9/2018-10/2023

Owned local IT operations for the Seattle studio and supported systems, endpoint, and infrastructure services across multiple U.S. studios and remote users.

  • Served as sole onsite IT systems administrator for the Seattle studio, reporting to regional IT leadership and owning day-to-day systems, endpoint, vendor, and escalation support.
  • Supported endpoint and systems operations using SCCM, Active Directory, Teams, Remote Desktop, VMware, and HP iLO across distributed studio environments.
  • Provided after-hours escalation support for datacenter and studio infrastructure issues, including server failure investigation, VMware systems, Veeam backups, HP iLO, and production-impacting incidents.
  • Maintained VMware hosts, guest systems, and Veeam backup procedures, including patching, firmware updates, hardware reliability, and backup validation for business-critical systems.
  • Standardized inventory processes adopted across four studios, improving asset visibility, operational consistency, and support readiness.
  • Coordinated office moves, maintenance windows, and planned technical changes with 100% equipment availability for end users during transition periods.
  • Partnered with vendors and service providers on ISP, VoIP, access control, upgrades, and replacement equipment, including negotiation of 20% savings on ISP and VoIP services.

Silicon Designs, Inc., Kirkland, WA

I.T. Systems Administrator | 9/2015-9/2018

Provided end-to-end desktop, server, network, and application support for a 60-employee manufacturing environment with production uptime requirements.

  • Maintained a bare-metal server environment supporting manufacturing and production requirements with a focus on availability during business-critical work hours.
  • Installed, upgraded, monitored, and supported operating systems, applications, security tools, web servers, desktop hardware, and network infrastructure, including DNS management.
  • Improved support and change management by developing an intranet knowledge base, help desk ticketing system, and PHP-based maintenance management system for essential legacy manufacturing systems.

Rice University, Houston, TX

Imaging Applications Developer | 7/2010-6/2015

Administered and supported virtualized Windows Server, OnBase, and MS SQL environments while leading workflow and documentation improvements for campus departments.

  • Regularly updated and deployed virtualized Windows Servers running OnBase and MS SQL in support of document workflow and archival systems.
  • Increased departmental productivity by migrating 12+ campus departments from paper-based workflows to digital document archival systems, reducing retrieval time and physical storage needs.
  • Led stakeholder interviews, created knowledge base documentation, trained departments on new workflow tools, supported faculty and staff workstations, and provided guidance for the student-run service desk.

University of Houston Hilton Hotel & College, Houston, TX

Systems Administrator | 9/1998-7/2010

Provided systems administration, virtualization, desktop, lab, POS, and hospitality technology support for the college and hotel environment.

  • Designed VMware ESX server environment and led infrastructure modernization from legacy bare-metal systems to a more efficient virtualized environment.
  • Planned, specified, and executed upgrades for desktop and server hardware, mobile devices, and POS systems; supported 60-workstation student labs and 200+ customer computers across the college.